Co-managed IT pairs the person or team you already have with the depth, coverage, and specialized expertise of SmartWeb.
Co-managed IT is not “we take over.” It’s a partnership. Your internal IT staff keep doing what they do well — they know your firm, your people, and your priorities. SmartWeb slots in alongside them to provide the things that are genuinely hard for any one person or small team to deliver: round-the-clock coverage, specialized security work, deep Microsoft 365 expertise, project muscle, and a backstop for when your person is out, overloaded, or simply human.
Your IT person is capable but stretched thin and has no backup. We become the team behind them.
During busy season, IT issues can’t wait. We add capacity exactly when the pressure peaks.
A migration, an office move, a major upgrade — we bring the extra hands and expertise so day-to-day support doesn’t suffer.
Your team works business hours; threats and outages don’t. Our 24/7/365 helpdesk and monitoring cover the gap.
Layered security, compliance frameworks, and incident response are specialties. We bring them so your generalist doesn’t have to become an expert in all of it.
The first thing we do is draw a clear line: who owns what. Some firms keep their internal team on the help desk and hand us security, monitoring, and projects. Others flip it. There’s no single right answer — we design the split around your team’s strengths and your firm’s needs, write it down so there’s no ambiguity, and revisit it as things change.
Co-managed IT is the right fit if you already have internal IT capability you want to keep and strengthen. If you don’t have internal IT at all — or want to hand it off entirely — Managed IT is the better starting point.