SMARTWEB's policies and procedures for handling customer information have
been created with the understanding that Internet technologies are still
evolving and that Internet business methods are continuing to evolve to
meet the needs and opportunities of the changing technologies. As a result,
SMARTWEB's policies and procedures are subject to change.
In the course of serving its customers, SMARTWEB acquires, stores and
transmits customer communications and information that customers may regard
as private or sensitive. Some of this information - such as the customer's
name, address, telephone number, and credit card data - is provided to
SMARTWEB by its customers in order to establish service. Other information
- such as the customer's account status, choice of services, and customer
logs - is created and maintained by SMARTWEB in the normal course of providing
that a web site can store in a designated file on a user's computer for
of products sold online which record the customer information that is
required on the order form. This information is then forwarded to an internal
sales tracking database within SMARTWEB. In addition, SMARTWEB may store
customers' electronic mail and other communications as a necessary incident
to the transmission and delivery of those communications.
SMARTWEB will protect the confidentiality of its customers' information,
account information and personal communications to the fullest extent
possible and consistent with the law and the legitimate interests of SMARTWEB,
its partners, its employees and other customers of SMARTWEB's services.
To protect the loss, misuse, and alteration of information that is collected
from customers, SMARTWEB has appropriate physical, electronic, and managerial
procedures in place.
How is customer information used?
SMARTWEB may share customer information with selected partners, for example,
to provide customers with information about products which might be of
interest to the customer or to enable the customer to take advantage of
special partner programs. SMARTWEB may also use customer information to
provide its customers with system information or information about new
or upgraded products.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded products
from SMARTWEB and SMARTWEB partners by filling out this On-line No Solicitation
Request form. However, customers may not opt out of receiving information
from SMARTWEB which is essential for maintaining or updating customers'
accounts or system information.
Most customers may access and modify their personal information via their
online personal control panel/account information page. All other customers
may access and modify their personal information by contacting the appropriate
SMARTWEB Billing organization.
Domain name customers who have registered a domain name with SMARTWEB
and wish to change the Technical Contact from SMARTWEB to another company,
may send a request to SmartWebhostmaster@smartwebservice.com. It is important
to note that customer domain name registration information is made publicly
available in the registry of domain names.
Disclosure of customer information and communications
SMARTWEB will not otherwise disclose its customers' personal and account
information unless SMARTWEB has reason to believe that disclosing such
information is necessary to identify, make contact with, or bring legal
action against someone who may be causing harm or interfering with the
rights or property of SMARTWEB, SMARTWEB's customers, or others, or where
SMARTWEB has a good faith belief that the law requires such disclosure.
SMARTWEB also will not, except for reasons stated below, disclose to third
parties the contents of any electronic mail or other electronic communications
that SMARTWEB stores or transmits for its customers. The circumstances
under which SMARTWEB will disclose such electronic customer communications
1. it is necessary in order to provide service to the customer;
2. it is necessary to protect the legitimate interests of SMARTWEB and
3. it is required to cooperate with interception orders, warrants, or
other legal process that SMARTWEB determines in its sole discretion to
be valid and enforceable; and
4. it is necessary to provide to a law enforcement agency when the contents
are inadvertently obtained by SMARTWEB and appear to pertain to the commission
of a crime.
SMARTWEB disclaims any intention to censor, edit or engage in ongoing
review or surveillance of communications stored on or transmitted through
its facilities by customers or others. SMARTWEB will, however, review,
delete or block access to communications that may harm SMARTWEB, its customers
or third parties. The grounds on which SMARTWEB may take such action include,
but are not limited to, actual or potential violations of SMARTWEB's Acceptable